Dovetail Health
Web Platform Empowers Better Patient Health Outcomes
Technical Strategy
Custom Applications
Healthcare
Their Challenge
Our client, a small healthcare services company, had landed their largest contract to-date. The new contract would expand our client’s services more than three-fold over the next year, by requiring that they provide services geared towards enhancing their clients’ Centers for Medicare & Medicaid Services (CMS) Star Rating while producing better patient health outcomes. In order to capitalize on this opportunity, our client needed to rapidly implement new features into their existing application without disrupting the operation of several dozen clinicians and pharmacists that use the system to complete their core daily workflow.
Our Approach
Our project management and development team members collaborated with our client, leveraging knowledge that the pod team had for the subject matter and the technical landscape. Our team worked with the client to quickly understand the most important success criteria for the project and to establish a roadmap and a timeline to achieve success.
pod team members drove the Star initiative from inception to completion by working directly with our client’s clinical subject matter expert, senior leadership, and account management teams to ensure the final product would meet CMS requirements as well as meet utilization guidelines by clinicians out in the field.
The depth and breadth of knowledge and capability that pod brings to the table is significant and has allowed us to provide our clinical and operational staff with a product suite that enables them to do their jobs efficiently and effectively. pod’s flexibility, collaborative approach, and broad industry-wide knowledge base has enabled Dovetail Health to consistently improve and enhance our software and its marketability.
”Director of Product Management, Dovetail Health
The Takeaway
The Stars module was launched one week before the deadline. Four months later our team was hired once more to address phases 2 and 3 of the Star project, as the first phase was met with high levels of approval and our client was able to leverage the new modules into additional contracts for multiple states across the country.
Deliverables
- Full technical implementation of solution and inherence code/branch management
- Functional Requirements Documentation
- Screen designs (mockups)
- Release management supervision and internal documentation
- Formal and informal communications to the leadership team
